Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. The payoff demand processing fee is paid in escrow.Please see more information in the Payoff Demand Instructions. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. Empower Homebuyers is a down payment assistance loan for first-time homebuyers in Santa Clara County. Bank with KeyPoint Credit Union in Silicon Valley, Santa Barbara, and the Bay Area, CA and enjoy great loans, accounts and more. Explore our services.