The release is what removes the lien, which in your case isn't there. To process your request as quickly as possible, complete the online Loan Payoff Quote form, send a written request or call our Loan Servicing department.Do you need a loan payoff request form? A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. A 10day payoff refers to the time it takes for your new lender to pay off your old loans during a refinance. Once completed, note the SST number and come into our office to finish the process. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Check out our loan payoff statement template selection for the very best in unique or custom, handmade pieces from our templates shops. First Citizens provides a full range of banking products and services to meet your individual or business financial needs.