Call 888-673-5521 today! Need help or have questions about mortgage options?Sign in to your online account and click on your loan number to go to your dashboard. Click on Mortgage Assistance, and select the Available Documents tab. Exceptional home lending options and service make Newrez the home of your perfect loan. Apply to refinance or buy a home online today. Hours: am - pm ET. Phone: 1-877-700-4622. The City of San José processes requests for payoff demands of existing homebuyer and home repair loans, and affordability restrictions (i.e. Q: How can a payoff be ordered?