Please see more information in the Payoff Demand Instructions. The first step is to get in touch with your lender or loan servicer.You can find their contact information on your monthly statements. Once completed, note the SST number and come into our office to finish the process. Claim forms and instructions are available online and from the City Clerk's Office, (408) 6152220, 1500 Warburton Avenue, Santa Clara, California 95050. Complete the Payoff Statement Request Form. Find The Perfect Temper Quotations For All Occasions Spicing Up Letters, Speeches, And Everyday Conversations.