The policies stated in this manual are current as of March 2021. This manual represents the current version of the Governor's Office.The legislation mandates that hospitals determine where follow-up care should be provided. A payoff letter provides instructions on how to pay off a loan with a lump sum before the loan term ends. Learn how payoff letters work. Clerk should fill out a name card file and record the information on it. The completed checklist should be submitted with the report. Please see section A of the General. A payoff letter provides instructions on how to pay off a loan with a lump sum before the loan term ends. Learn how payoff letters work.