A. Arrange for payoff of loans. The seller should advise its bank of the projected closing date and request a pay-off letter.A payoff request can be created and mailed for free. How long does it take to obtain a payoff? How to fill out the RoundPoint Mortgage Payoff Request Form? 1. Enter your loan number. 2. A mortgage payoff statement can be a useful piece of documentation for some borrowers to request. Fill out the form below to request a loan payoff letter. If you have any questions, please contact Loan Customer Service at 1-800-677-6272 option 5, option 2. "Payoff amount" is generally higher than the remaining balance on the home.