How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement.Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. We offer a range of home loans with various rate options and terms to meet your needs. Our mortgage experts will determine how much you qualify to borrow. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage. Arrange for payoff of loans. The seller should advise its bank of the projected closing date and request a pay-off letter. "Payoff amount" is generally higher than the remaining balance on the home.