You can also visit our website at newrez. Com to submit a request.Exceptional home lending options and service make Newrez the home of your perfect loan. Apply to refinance or buy a home online today. This Client Guide sets forth the terms and conditions upon which a Client will sell mortgage Loans to NewRez. Q: How can a payoff be ordered? I am in the 22nd year of a 30 year mortage with newrez mortage company. Hours: am - pm ET. Phone: 1-877-700-4622. We had to pay an extra 8 days of interest because they didn't close the file on time, nor did they honor the payoff quote that had been communicated twice. How can a payoff be ordered?