Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. To get a payoff letter, ask your mortgage lender for an official payoff statement and let them know what the projected closing date is.Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. How to use this template: 1. Read the background below. 2. How to fill out the Payoff Request Letter Templates?