A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.To get your payoff information in your online account, log in and select Loan Details in the sidebar navigation. A Payoff Request Form is an essential document for those looking to fulfill the remaining balance on a home equity line of credit. This form is a statement of final loan terms and closing costs. Compare this document with your Loan Estimate. If you're completing an equity loan, please reach out to your closer. For customers in those states, please fill out our Relocation Request form. I have paid off my account. Please fill out this field.