If you're looking to refinance or pay off your loan balance before the end of the loan term, you'll need to confirm the payoff amount with the servicer. If you write to ask how much it costs to pay off your mortgage, the servicer generally has seven business days after receiving your request to answer you.The mortgage discharge or lien release is recorded. The PNC Mortgage Bi-Weekly Automated Payment Program helps you pay off your mortgage loan faster and reduce interest payments. Answer your mortgage loan questions with our mortgage FAQs. Learn more about prequalifying, applying, rates, terms and more at Wells Fargo. You can also select topics in the categories below. New Loan FAQs Loan Servicing FAQs. Topics. Sign in to your online account and click on your loan number to go to your dashboard. Click on Mortgage Assistance, and select the Available Documents tab.