Member Service Center (707) 449-4000 or (800) 877-8328 Monday – Friday: 8 am – 7 pm (PDT) Saturday: 9 am – 5 pm Obtaining a Lien Release from a Closed or Failed Bank.This requires the DMV being presented with an acceptable lien release letter from the lienholder. There is no specific form that I am aware of. If you have had credit difficulties in the past, the best way to find out if we can assist you is to apply for a loan. If the title shows a lien, you will need a lien release letter or document verifying you are the sole owner. The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership. The lienholder must print the letter on the official letterhead of the loan company, and an authorized officer must sign the letter.