Real Estate Payoff Statement Request Contact Loan Servicing. Travis Quick-Payâ„¢ (707) 449-4000 or (800) 877-8328.A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Our Travis Quick-Pay service allows you to make a loan payment or credit card payment using a debit card, or your checking or savings account. Visit the TCAD Forms Database to locate the form you need, fill it out, and submit it to their office. Of Ed. has ended the IDR Waiver period. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.