A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.You can begin using the service when you call a member service representative to request an Access Number and a Call-24 Personal Identification Number (PIN). If you're interested in Colliers Mortgage, fill out the form below and we will get back to you right away. Review our Frequently Asked Questions below. If you need additional assistance, please contact us. Thank you for joining us. Create a Loan Payoff Letter online and download it as a PDF or Word document. Customize and print a blank Loan Payoff Letter for free. We don't like it that.