A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.This is an example of a payoff letter used in a syndicated loan transaction. This payoff letter (including the defined terms such as Lenders,. Real Estate Payoff Statement Request Contact Loan Servicing. Travis Quick-Payâ„¢ (707) 449-4000 or (800) 877-8328. Use the sample letter on the third page if you want to contact your mortgage servicer to request information. How to use this template: 1. No matter the loan, we're with our borrowers every step of the way, from application to closing. It's no wonder we are a five-star rated lender on Zillow.