Loan Payoff Request. Please use the link below to upload your request along with the borrower's authorization to obtain a written mortgage loan payoff.We'd love to hear from you. Visit one of our ten offices, give us a call, send an email, or chat with a Credit Union employee. You'll need to request a 10day payoff letter from your current loan servicer, which you may be able to do online. Visit a local branch or call Loan Servicing at 844-852-2405 to get your exact payoff amount (remember, this amount is only good for a limited time). You may obtain and instant payoff through the "Documents" tab and "Payoff Statement". Payoff request are typically sent out same day, however please allow up to 48 hours for processing. Understand your good-through date. Loan Payoffs will be processed in the order received.