Do you need a loan payoff request form? Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.A 10 day payoff is crucial to getting your old loans paid off during a refinance. Learn how it works from start to finish. Phone. Call (800) 748-4424 to speak with one of our experienced Customer Care representatives to request a payoff quote. (B) A request for a payoff statement is not timely unless the trustee receives the request at least 10 business days before the trustee's sale. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage.