How do I request a Payoff Statement? You may obtain and instant payoff through the "Documents" tab and "Payoff Statement".A lender's payoff statement or letter will show the amount you need to pay to completely close out the loan. Credit cards and debit cards are not accepted. Click the link below to log in. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Use the form from your billing statement to make your monthly mortgage payments to PNC Mortgage and write your loan number on your check. Alternatively, your lender may have a form you must fill out. Payoff Demand Statement requests can be sent by. Request an Account and Routing Number correspondence on SSFCU letterhead.