Payoff statements alert borrowers to how much they must pay to fully satisfy a loan. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage. Do you have questions? Org(801) 708-8900 opt. A request for a payoff statement is not timely unless the trustee receives the request at least 10 business days before the trustee's sale. Membership. Join the family. At Utah First, we exist to serve you! Our members' financial success is always our top priority. How to fill out the Mortgage Payoff Statement Request Form?