A 10day payoff refers to the time it takes for your new lender to pay off your old loans during a refinance. Call (800) 999-6227 to request a 30-day payoff statement.Utah High Education Assistance Authority (UHEAA). (See Appendix B). Reconcile the credit card statement upon its arrival. Can I make my payment with Cash or Bank Card? Customer: I received a payoff letter from Citibank, So, I stop paying the credit card. A lender's payoff statement or letter will show the amount you need to pay to completely close out the loan. The subordination request process can take up to 20-30 days to fully complete. Credit Card, Commercial Lending Connect, External Loan Payments. What's a payoff statement?