This page allows users to request an electronic payoff quote for iSeries and MSP mortgage products. After signing up for automatic payments, you'll receive a letter in the mail within 3-4 weeks confirming the start date for payments to be drafted.You can also request a payoff statement. Log in to Online Banking or use the mobile app. Bank of America customer service information is designed to make your banking experience easy and efficient. It's the payoff amount 10 days in the future. There is no charge to have a payoff statement mailed to you or an authorized third party. It can take up to six weeks or more to have the lien removed from your car title and make it officially yours. Fill out the form below to request a loan payoff letter. If you have any questions, please contact Loan Customer Service at 1-800-677-6272 option 5, option 2.