A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one.This form is furnished to give you a statement of actual settlement costs. Use our free payment plan agreement form to spell out all the terms and conditions of a loan if you need to establish a payment schedule with someone. A mortgage lender might ask you to write a letter of explanation to better understand your finances when deciding whether to approve you for a loan. To request a payoff quote, please complete the payoff quote form. This form is intended for 3rd parties acting on behalf of Mr. Cooper customers. A mortgage lender might ask you to write a letter of explanation to better understand your finances when deciding whether to approve you for a loan. Mortgage Assistance Application. Completing this form is among the first steps to addressing challenges you may be having with your mortgage payments.