A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one.Fill out the form in the Manage Mortgage section of online banking. Enroll in Automatic Payments. You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. City National Bank's Online Payoff Demand Request form. Fill out the form below to request a loan payoff letter. If you have any questions, please contact Loan Customer Service at 1-800-677-6272 option 5, option 2. Make an online payment to your TowneBank auto or personal loan with a checking or savings account you own at another financial institution.