A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one.When you pay off your vehicle loan, be sure that the lien release is noted on DMV's records and obtain an updated copy of your title. Fill out the form below to request a loan payoff letter. If you have any questions, please contact Loan Customer Service at 1-800-677-6272 option 5, option 2. Demand Payoff Request. Complete the form below to create a new request. You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. Do you need a loan payoff request form?