A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one.Discover how to pay your mortgage with Virginia Housing. Find resources and guidance for managing your mortgage payments. You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. This form is furnished to give you a statement of actual settlement costs. Fill out the form below to request a loan payoff letter. If you have any questions, please contact Loan Customer Service at 1-800-677-6272 option 5, option 2. To request a payoff quote, please complete the payoff quote form.