How. Fill out the form in the Manage Mortgage section of online banking. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc.Learn more about what a payoff quote is and how to request one. You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. Enroll in Automatic Payments. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Find out how to request a mortgage payoff balance and get the details regarding sending in your final payment. The mortgage payoff calculator helps you find out. Do you need a loan payoff request form?