Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. Discover how to pay your mortgage with Virginia Housing.Find resources and guidance for managing your mortgage payments. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. Once the Certificate and Affidavit of Satisfaction is recorded, the lien is released of record. A new deed is only required if property is sold or transferred. You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app.