To be eligible, you must have filed your taxes for the last 3 years. This form is furnished to give you a statement of actual settlement costs.What is a mortgage payoff statement? It details the exact money needed to pay off a mortgage. Fill out the form below to request a loan payoff letter. If you have any questions, please contact Loan Customer Service at 1-800-677-6272 option 5, option 2. You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. To request a payoff quote, please complete the payoff quote form. This form is intended for 3rd parties acting on behalf of Mr. Cooper customers.