A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one.All mortgage payoff letters tend to contain similar information, including: • Payoff amount: The amount of money that would satisfy the loan. Create a Loan Payoff Letter online and download it as a PDF or Word document. Customize and print a blank Loan Payoff Letter for free. Do you need a loan payoff request form? You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. Mortgage lenders ask for a letter of explanation to better understand your finances when determining whether to approve you for a loan. Up to, but not including, the day the payoff funds were received.