A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one.Say you have a mortgage and want to know exactly how much you'd need to pay to satisfy the loan. A mortgage payoff letter will tell you that magic number. A mortgage lender might ask you to write a letter of explanation to better understand your finances when deciding whether to approve you for a loan. Do you need a loan payoff request form? Fill out the form below to request a loan payoff letter. If you have any questions, please contact Loan Customer Service at 1-800-677-6272 option 5, option 2. Payoff of first mortgage loan. 103. You will need to include all relevant information in the letter such as the loan amount, any outstanding payments, and the date of repayment.