To be eligible, you must have filed your taxes for the last 3 years. You can request a payoff statement online 24 hours a day, seven days a week.To request a statement from Freedom Mortgage, log in to your account or mobile app. The owner shall be entitled to receive from the holder of the obligation a written statement setting forth the total amount to be paid as of a particular date. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Do you need a loan payoff request form? If you are looking to make your final payment, please complete and submit this form to get your loan balance and payoff information. To request a payoff quote, please complete the payoff quote form. This form is intended for 3rd parties acting on behalf of Mr. Cooper customers. What is a mortgage payoff statement?