A child care letter is required on a VA loan if the borrower has children under the age of 12. You can request a payoff statement online 24 hours a day, seven days a week.To request a statement from Freedom Mortgage, log in to your account or mobile app. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. Custodial Parent: ☐ I have never received any child support payments.