Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. The owner shall be entitled to receive from the holder of the obligation a written statement setting forth the total amount to be paid as of a particular date.You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. A mortgage payoff statement details the total amount needed to fully pay off a loan as of a specific date. Discover how to pay your mortgage with Virginia Housing. Find resources and guidance for managing your mortgage payments. Find out how to request a mortgage payoff balance and get the details regarding sending in your final payment.