If the answer is yes, please provide the closing date and contact information (company name, contract person and email) for the lender and title company. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.The owner shall be entitled to receive from the holder of the obligation a written statement setting forth the total amount to be paid as of a particular date. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. Say you have a mortgage and want to know exactly how much you'd need to pay to satisfy the loan. A mortgage payoff letter will tell you that magic number. Do you need a loan payoff request form?