You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app.To answer your question, the owner of the property can. Also, any duly authorized representative of the property owner can. The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements. The Vehicle Payoff Sample Letter form is a crucial document for individuals aiming to transfer their vehicle loan to the State Department Federal Credit Union. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. View your payoff amount and daily interest on your monthly account statement. Phone. Didn't receive a letter?