September 2024. Instructions. You can request a payoff statement online 24 hours a day, seven days a week.To request a statement from Freedom Mortgage, log in to your account or mobile app. This form is furnished to give you a statement of actual settlement costs. A lender's payoff statement or letter will show the amount you need to pay to completely close out the loan. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one.