A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one.Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. The owner shall be entitled to receive from the holder of the obligation a written statement setting forth the total amount to be paid as of a particular date. You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. How do I get my mortgage payoff statement? Contact your loan servicer to request your mortgage payoff statement. Do you need a loan payoff request form?