A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one.You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. 1. Enter your personal information and amount owed. Fill out the form below to request a loan payoff letter. If you have any questions, please contact Loan Customer Service at 1-800-677-6272 option 5, option 2. Fill out the form below to request a loan payoff letter. If you want to know what it will take to pay off a loan, you'll need to access a payoff statement (sometimes called a payoff letter). Do you need a loan payoff request form?