A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one.A mortgage payoff statement details the total amount needed to fully pay off a loan as of a specific date. Mortgage lenders ask for a letter of explanation to better understand your finances when determining whether to approve you for a loan. You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Payoff of first mortgage loan. 103. For an official statement verifying your existing mortgage balance, monthly payments, and any late payments, please complete a 3rd Party Authorization form. I contacted my mortgage company requesting documentation.