"Payoff amount" is generally higher than the remaining balance on the home. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage.A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. That's where a mortgage payoff statement comes in. It lays out each fee and dollar still due before you completely pay off your mortgage. Click on Payments and then click on Request Payoff. Request a payoff quote.