Payments are made at the time of service. Detailed statements that can be submitted for out of network benefits will be provided through our Client Portal.Review loan payment and payoff instructions for auto loans, personal loans, lines of credit, credit cards, and mortgages. If you need assistance with setting up your credit card draft, please contact Customer Service at 800-474-6300 or 919-863-6300. WakeMed sends a statement every 30 days, to the responsible party, when there is a balance due. Also fill out the certificate of service with the date on which you intend to mail a copy to the opposing side and sign it. The certificate of service is. Cash back: Cash Rewards points can be redeemed as a statement credit to your card account. This can be either in the form of a student refund or credit on your Deacon One Card. Down payment assistance and Mortgage Credit Certificate.