Last year we paid off our home mortgage and received some paperwork from the bank (BoA). Today in the mail I received a postcard with this website.If you are looking to make your final payment, please complete and submit this form to get your loan balance and payoff information. Mortgage lenders ask for a letter of explanation to better understand your finances when determining whether to approve you for a loan. Note that payment in full of your financial obligation does not mean that you have fulfilled all your obligations under the HPD Mortgage. Find out how to request a mortgage payoff balance and get the details regarding sending in your final payment. Shopping for a home loan? From mortgage types to repayment options, here are the top mortgage questions to ask your lender at Fifth Third Bank. IRS forms; Loan documents; W2s; Medical bills; Paystubs; Bank statements. Watch Out for Phishing Scams.