What is a mortgage payoff statement? It details the exact money needed to pay off a mortgage.A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. You can authorize a third party to request a payoff quote on your behalf online. Do you need a loan payoff request form? To request a payoff quote, please complete the payoff quote form. This form is intended for 3rd parties acting on behalf of Mr. Cooper customers. To get a payoff letter, ask your mortgage lender for an official payoff statement and let them know what the projected closing date is. Our standard practice is to obtain written authorization from the borrower to provide a payoff quote to the title company.