A lender's payoff statement or letter will show the amount you need to pay to completely close out the loan. What is a mortgage payoff statement?It details the exact money needed to pay off a mortgage. The mortgage payoff calculator helps you find out. An online credit card payoff calculator could help you figure out how long it'll take to pay off the card with your chosen minimum payment. If not a business, your signature must be notarized or certified. Your payoff request should include the following information: Member's full name. Account number of the loan they want to pay. Find their phone number on your card or statement.