First, you'll need to contact your lender and let them know you want the information. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.
To get a payoff letter, ask your lender for an official payoff statement. Call or write to customer service or make the request online.
You can request a payoff statement from your credit card issuer by calling the customer service number on the back of your card. Some issuers may also allow you to request a payoff statement online.