Obtaining a Lien Release from a Closed or Failed Bank. The lienholder must print the letter on the official letterhead of the loan company, and an authorized officer must sign the letter.Please note: Some forms are not electronic forms. You must complete these forms and print them to be returned to the bank. The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership. Try the DMV and just insist that the bank doesnt have the lien and you need to get this resolved. Our Customer Care team is available 24 hours a day, every day except Christmas and Thanksgiving. Call us at 800-522-4100. The way it works is you have to submit a very specific document um called the lean satisfaction or lien release to the dmv. Complete the form and a member from our Customer Care Team will reach out to you.