A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.Please email this information to as soon as possible. (Check one.) ☐ This request is being made prior to the end of the three year Compliance Period. The mortgage payoff calculator helps you find out. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Contact us if you have unanswered questions. 1. Enter your personal information and amount owed. Our Customer Care team is available 24 hours a day, every day except Christmas and Thanksgiving. Call us at 800-522-4100.