Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. The mortgage payoff calculator helps you find out.To get a payoff letter, ask your mortgage lender for an official payoff statement and let them know what the projected closing date is. Our Customer Care team is available 24 hours a day, every day except Christmas and Thanksgiving. Call us at 800-522-4100. Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. Experience a streamlined mortgage process with a company you can trust. , began as one man's vision over 30 years ago. • Request for Mortgage Payoff Letter(s) (if applicable): Must be filled out completely. Mortgage Company, an FHA approved mortgagee, in 1958.