Abuse of adults 60 and older includes physical, sexual, and emotional abuse, caretaker neglect, financial exploitation, and self-neglect. In such instances please make a verbal report to the Massachusetts Elder Abuse Hotline at 1-.To report suspected Elder Abuse, call the Massachusetts Elder Abuse Hotline at 1-. Click here to file online Protective Service Reports. Springwell's Protective Services Program is designed to help eliminate or alleviate elder abuse of seniors in Massachusetts. Print this booklet and follow the instructions to complete your Answer form, which begins on page 7 of this booklet. Disabled: The statute does not specify what information the written report must contain, but the DPPC created a form for those reporting abuse to complete at:. Motion for Interpreter (See also G.L. c. For use when a person brings a certified copy of an out-of-state order for filing with a Massachusetts court.