File your claim via fax or mail. Consider filing online for faster claims payment!Simply select "File Online" below and follow the instructions. Please provide a date and complete description of your accident. To file your claim via fax or mail, simply download the appropriate forms below, and send to us with all necessary supporting documentation. File your claim with Aflac SmartClaim®: 1. Access Aflac SmartClaim from MyAflac or the MyAflac Mobile app. 2. Have your doctor complete Section B: Physician's Statement. Ambulance - HCFA 1500, ambulance bill or police report. PATIENT'S CLAIM FORM - Please fully complete the top half.